FAQ

Your questions answered — for happier tails & purrs! 🐾

 

🛒 Ordering & Payment

Q: How do I place an order?
Simply browse our collections, add your favourite items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details securely.

Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other major debit/credit cards. All payments are securely processed.

Q: Can I modify or cancel my order after placing it?
We process orders quickly! Please email us at hello@woofymeowmart.uk within 12 hours of placing your order — we’ll do our best to help.

 

🚚 Shipping

Q: How long does shipping take?
We aim to deliver within 7–15 business days after your order is processed. For full details, visit our [Shipping Policy].

Q: How much is shipping?
We offer a flat £3.99 shipping fee across the UK. Enjoy FREE shipping on all orders over £50!

Q: Will I receive a tracking number?
Yes! As soon as your order ships, we’ll email you a tracking link so you can monitor your package.

 

📦 Returns & Refunds

Q: What is your returns policy?
We offer 30-day easy returns on eligible products. Items must be unused and in original packaging.
Full details here: [Returns Policy]

Q: My item arrived damaged — what should I do?
We’re so sorry! Please email us at hello@woofymeowmart.uk with your order number and clear photos within 7 days. We’ll arrange a replacement or refund quickly.

 

🐾 Products & Care

Q: How do I choose the right size for my pet?
Each product page includes a size guide. If unsure, feel free to contact us — we’re happy to advise!

Q: Are your products safe for pets?
Yes — we carefully select high-quality, pet-safe products that we’d use for our own pets. Safety and comfort are our top priorities.

 

💬 Still Have Questions?

We’re here to help!
Email us at hello@woofymeowmart.uk or use our [Contact Us page] — we’ll reply within 24 hours.

 

At WoofyMeowMart, your satisfaction (and your pet’s tail wags) is our priority!